Frequently asked questions

Booking with Gullwing Care Services is easy. Click on the Book Us link / button or call (204) 999-5612 and one of our dispatchers will gladly assist you. Be sure to have your patient information ready, as well as your payment information.

We recommend booking as early as possible to secure your preferred date and time, especially for recurring medical appointments. However, we always do our best to accommodate requests based on availability.

Yes, Gullwing Care does welcome a family member to travel along on patient transfers, providing the person does not interfere with patient care.

We specialize in reliable, non-emergency stretcher transportation, wheelchair services, and accessible transit tailored to help individuals get to medical appointments, treatments, or family events safely.

Our team ensures a smooth transition from your door to your appointment. If you require an attendant to stay with you or assist you inside, please let our dispatchers know when booking so we can arrange the best level of support.

Gullwing Care Services proudly provides accessible and stretcher transportation throughout Winnipeg and the surrounding communities, helping clients stay connected to the care they need.

Gullwing Care Services accepts Visa and Mastercard over the phone, Debit Cards, e-transfers or cash upon our crews arrival at the point of pickup.

We offer flexible billing options tailored to your needs. We can bill you directly, or work with third-party providers such as EIA (Employment and Income Assistance, MPI (Manitoba Public Insurance), Blue Cross, WCB (Worker’s Compensation Board), and others. Just let us know your preference when booking, and we will take care of the details.

If your transportation is related to an MPI claim, please have your claim number and relevant claim information available when booking. Providing these details allows our dispatch and billing team to verify the claim and determine whether the transportation can be billed directly to MPI.

Yes. Direct billing is subject to approval from the applicable provider. Gullwing Care Services confirms coverage and authorization before treating a trip as covered, so we recommend providing the necessary authorization or claim information when arranging transportation.

Yes. Facilities can discuss invoicing arrangements with our billing team when establishing transportation services. We can work with healthcare facilities and organizations to determine the appropriate billing arrangement based on the services being provided.

Yes. Organizations that regularly arrange transportation can contact our team to discuss establishing an account and setting up an appropriate billing arrangement. This can help simplify transportation coordination and invoicing for recurring trips.

Yes. We adhere to a strict routine of regular maintenance, deep cleaning, and safety checks after every single trip to ensure a hygienic, secure, and comfortable environment for every client.